This website is operated by Oulani. Throughout the site, the terms “we,” “us,” and “our” refer to Oulani. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein.
About Us
Welcome to Oulani, where thoughtful design and everyday functionality take center stage. We are dedicated to offering carefully selected ceramic tableware and home décor through our online platform.
Online Store Terms
By agreeing to these Terms, you represent that you have the legal capacity required under the law applicable to you to enter into a binding contract. Where a person lacks full legal capacity, the involvement or consent of a parent, guardian, or other legally authorized representative may be required.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our Service.
General Conditions
We reserve the right to refuse service where permitted by applicable law, including in cases of suspected fraud, abuse, security risks, or unlawful activity.
You understand that your content (excluding payment-card information handled through secure payment providers) may be transferred over various networks and adapted to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us, except where applicable law gives you a right to do so.
Accuracy of Information
We make reasonable efforts to ensure that information made available on this site is accurate, complete, and current. Product appearance can vary slightly due to screen settings, lighting, and the characteristics of handmade or reactive-glaze finishes.
Products and Services
Certain products or services may be available exclusively online through the website. Products may have limited quantities and are subject to return according to our Return & Refund Policy and applicable consumer law.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction where permitted by law.
Shipping Policy
- We offer free shipping on orders delivered within Poland.
- Orders are normally processed within 1–2 business days.
- Once dispatched, delivery typically takes 5–8 business days.
- Delivery estimates are not guarantees and may be affected by carrier delays, weather, peak periods, or address issues.
Returns
We offer a 30-day return policy, subject to the conditions in our Return & Refund Policy. This commercial return policy is in addition to, and does not limit, mandatory consumer rights.
Consumers purchasing online in Poland generally have a statutory right to withdraw from the contract within 14 days after receiving the goods, without giving a reason, subject to statutory exceptions. Please contact us to initiate a return or withdrawal.
Pricing and Payment
Prices are displayed in the currency shown on the website. Any applicable taxes and delivery charges are disclosed before you place your order. We reserve the right to modify prices or discontinue products without notice, but changes do not affect orders already accepted.
We accept the payment methods displayed during checkout, which may include major credit/debit cards and other payment services supported by our checkout provider.
Accuracy of Billing Information
We reserve the right to refuse or cancel an order where permitted by law, including where payment cannot be authorized, information appears materially incorrect, quantities appear intended for unauthorized resale, or fraud is suspected. If we cancel a paid order, the amount due will be refunded.
Third-Party Links
Certain content or services may include materials from third parties. We are not responsible for third-party websites that we do not control. Your use of third-party services may be subject to their own terms and privacy policies.
Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose
- To solicit others to perform unlawful acts
- To violate applicable local, national, European Union, or international laws
- To infringe intellectual property rights
- To harass, abuse, threaten, defame, or unlawfully discriminate
- To submit false or misleading information
- To interfere with the security or proper operation of the Service
Consumer Rights in Poland and the European Union
Nothing in these Terms excludes or limits rights that cannot lawfully be excluded. In particular, eligible consumers purchasing goods online have statutory withdrawal rights and legal remedies for goods that do not conform to the contract. Consumer goods sold in the European Union are generally covered by a minimum two-year legal guarantee of conformity. More details are provided in our Return & Refund Policy.
Limitation of Liability
To the maximum extent permitted by applicable law, Oulani is not liable for indirect or consequential losses that were not reasonably foreseeable. Nothing in these Terms limits liability where such limitation is prohibited by law, or limits mandatory consumer remedies for defective or non-conforming goods.
Indemnification
To the extent permitted by applicable law, you are responsible for losses caused by your unlawful use of the Service or your material breach of these Terms. This section does not reduce any mandatory consumer rights.
Changes to Terms
We may update these Terms from time to time. Updated Terms become effective when posted for future use of the website and future transactions. Changes do not retroactively alter contracts already concluded, except where required by law or agreed with you.
Contact Information
Oulani
Legal business name: RB Consulting Ryszard Biały
Address: Tarcice 9, 80-718 Gdańsk, Polska
Phone: +48 787 589 234
Email: support@oulani.com
NIP : 5832456173
REGON: 192122748