We are pleased to offer FREE SHIPPING on orders delivered within Poland.
Processing Time
All orders are normally processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
Delivery Time
Once your order has been shipped, delivery typically takes 5–8 business days. Delivery times are estimates and are not guaranteed. Delays may occur due to:
- High order volume during peak seasons
- Weather conditions
- Carrier or customs delays, where applicable
- Incorrect or incomplete shipping information
If no different delivery period has been agreed, mandatory consumer-law delivery deadlines continue to apply.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information where tracking is available. You can use the provided tracking details to follow your package.
Shipping Carriers
We use trusted postal and courier services. The carrier used for a particular order may vary depending on destination, parcel size, and logistics availability and will normally be shown in your shipping or tracking information.
Shipping Area
We currently offer shipping to addresses within Poland. If additional destinations become available, they will be shown during checkout together with applicable shipping costs and delivery estimates.
Incorrect Address
It is the customer’s responsibility to provide a complete and accurate delivery address. If you notice an error, contact us immediately at support@oulani.com. If an order is returned because of an incorrect address supplied by the customer, we will contact you to arrange the next steps. Additional reshipping charges may apply where permitted by law and disclosed to you.
Lost, Missing, or Stolen Packages
If tracking shows delivery but you cannot locate your parcel, please contact us so we can help verify the delivery details with the carrier. Nothing in this section limits consumer rights where risk has not legally passed to the consumer or where the goods were not delivered as agreed.
Damaged Packages
If your order arrives damaged, please contact us promptly at support@oulani.com with your order number and photos of the damaged item and packaging. We will work with you to resolve the issue through the remedies available under our policy and applicable law.
Order Modifications
If you need to modify or cancel your order, please contact us as soon as possible at support@oulani.com. Once an order has been processed or shipped, operational changes may no longer be possible. This does not affect any statutory right of withdrawal that applies after the contract is concluded.
Holidays and Peak Seasons
Processing and shipping times may be extended during public holidays and peak shopping periods. We will make reasonable efforts to process orders as quickly as possible.
Contact Information
Oulani
Legal business name: RYSZARD BIAŁY
Address: Tarcice 9, 80-718 Gdańsk, Polska
Phone: +48 787 589 234
Email: support@oulani.com